When it comes to social media, probably 4 in 5 people you meet these days are experts. A quick Internet search reveals there are 310 million "social media" experts with 166 million grabbing the "social selling" expert moniker. That's a lot of experts. The problem, as I see it, is that "social media" is so big, so broad and so misunderstood that it is tough to pinpoint what … [Read more...] about Expert: Leader, Follower or Copycat?
As a new member of a non-profit board, the chair recently asked all of us to complete the Everything DiSC Work of Leaders assessment. Having completed a number ofassessments through the years – Myers Briggs, DiSC, Hermann Brain Dominance, Strengths Finder, Emotional Intelligence 2.0 – the results were no big surprise. As Popeye would say, I am what I am. Still, I always find … [Read more...] about It's All in the Details
I don’t think a day goes by when I don’t read about companies touting how important it is for them to deliver a stellar customer experience. Think Apple. I also hear executives from companies, including our own clients talk about their focus on improving upon and delivering on a customer experience that wows. But does the talk always match the walk? No. In two unrelated … [Read more...] about What's the Experience, Really?
Ever wonder why you haven’t lost the 20 pounds you keep saying you want gone? You haven’t decided to do what it takes to lose them. Still talking about that book you have inside you but it just never seems to get written? The decision to get your ideas on paper hasn’t been made. Not hitting sales quota? Maybe you’ve decided to blame the economy instead of … [Read more...] about Decide